Shipping and Refund Policy

Shipping Policy for Nori Beauty

 

 Thank you for choosing Nori Beauty! We strive to provide a seamless shopping experience for our customers by offering reliable shipping services for our eco-friendly hair products, extensions, educational content, and services designed for women, men, and families. Please read our shipping policy to understand the terms and conditions for shipping and delivery. 

 1. Shipping Destinations We currently ship to the following regions: • Domestic Shipping: Anywhere in the United States • International Shipping:  If your location is not listed, please contact us at help@noribeauty.org, and we will do our best to accommodate your request.

 2. Processing Time Orders are typically processed within 2-3 business days (excluding weekends and holidays) after you place your order. During peak seasons or promotional periods, processing times may be extended. Once your order is processed, it will be prepared for shipment, and you will receive a shipping confirmation email with tracking details. 

 3. Shipping Methods and Delivery Times We offer various shipping methods to meet your needs: a. Domestic Shipping • Please refer to the shipping options at checkout International Shipping • Please email us for international options if you do not see your destination listed.  Please note that delivery times are estimates and may vary depending on the shipping carrier, destination, and customs procedures.

Nori Beauty is not responsible for any delays caused by shipping carriers or customs processing. 

 4. Shipping Costs 

 Shipping costs are calculated based on the weight, size of the package, and the destination of your order. Shipping costs will be displayed at checkout before you complete your purchase. You can choose the most appropriate shipping option based on your preferences. 

 5. Order Tracking Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor your shipment’s progress through the carrier’s website. If you do not receive a tracking email within 3 business days of placing your order, please contact us at help@noribeauty.org. 

 6. Customs, Duties, and Taxes For international orders, please be aware that customs fees, duties, or taxes may apply, depending on your country’s regulations. These charges are not included in the price of the product or shipping cost and are the responsibility of the customer. We recommend that you check with your local customs office for further information on fees before placing an order. 

 7. Failed Delivery or Incorrect Address 

 Please ensure that the shipping address you provide is complete and accurate. Nori Beauty is not responsible for: 

 • Orders shipped to an incorrect address due to customer error. • Failed delivery attempts made by the shipping carrier. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment at your expense. 

 8. Lost or Stolen Packages

Nori Beauty is not responsible for lost or stolen packages that are confirmed as delivered by the shipping carrier. If your package is marked as delivered but you cannot locate it, please contact the carrier directly. We recommend checking with neighbors, mailrooms, or building managers as well. If the package cannot be found, contact our customer service team at help@noribeauty.org, and we will do our best to assist you. 

 9. Damaged or Missing Items 

 If your order arrives damaged or incomplete, please contact us within 2 days of receiving your package at help@noribeauty.org with the following information: • Order number • Photos of the damaged product and packaging (if applicable) • A description of the issue (e.g., missing items) We will investigate the issue and offer a resolution, which may include a replacement or refund. 

 10. Pre-Orders and Backorders For items available for pre-order or backorder, the estimated shipping date will be noted on the product page. Please note that these items will ship as soon as they become available. If you order a pre-order item along with in-stock items, the entire order will ship together unless otherwise specified. 

 11. Contact Us If you have any questions or concerns about shipping, please don’t hesitate to contact us at:  

Nori Beauty help@noribeauty.org [Phone Number] Monday-Saturday 9:00 am to 4:00pm  Thank you for shopping with Nori Beauty ! We appreciate your trust in our eco-friendly products and services. 

ReplyForward

Add reaction

At Nori Beauty, we are committed to ensuring your satisfaction with our eco-friendly hair products, extensions, educational content, and services. This Refund Policy outlines the terms and conditions for requesting refunds and returns for our products and services offered to women, men, and families. Please read this policy carefully before making a purchase.

 

 1. Refund Eligibility We offer refunds and exchanges on physical products (hair products and extensions) under specific conditions. 

Educational and digital products are non-refundable unless otherwise noted. a. Physical Products (Hair Products & Extensions) You are eligible for a refund or exchange if: • The product is unused, unopened, and in its original packaging. • The request is made within 7 days of the delivery date. • The product is damaged or defective upon arrival. b. Digital Products (Ebooks, Online Courses, Educational Content) Due to the nature of digital products, we do not offer refunds for ebooks, courses, or other digital educational materials unless: • You were unable to access the purchased digital product due to technical issues on our end. • You purchased the wrong item by mistake and notify us before accessing the digital content. 

 2. How to Request a Refund or Exchange 

 To initiate a refund or exchange, please contact our customer service team at help@noribeauty.org with the following information: • Your full name • Order number • A detailed description of the reason for the refund or exchange • Photos or videos of any damaged or defective products (if applicable) 

 We will review your request and respond within 2-3 business days with further instructions. If your refund or exchange is approved, we will provide you with a return shipping label if necessary. 

 3. Returns Process for Physical Products If your refund or exchange request is approved, follow these steps to return the product: 1. Ensure the product is in its original condition, unopened and unused. 2. Pack the product securely in its original packaging, along with a copy of your order confirmation or receipt. 3. Use the provided return shipping label, or ship the product to the following address at your own expense if no label is provided: Nori Beauty 2086 Jodeco Rd # 1697, Mcdonough, GA 30253
[Phone Number] Once we receive and inspect the returned item, we will process your refund or exchange. 

 4. Refund Processing If your return is approved, we will process your refund to the original payment method within 3 business days. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account. 

 5. Non-Refundable Items The following items are not eligible for refunds or exchanges: • Opened or used hair products and extensions • Sale or clearance items • Gift cards • Personalized or custom-made products • Digital products (ebooks, online courses) that have already been accessed or downloaded 

 6. Damaged or Defective Products If you receive a product that is damaged or defective, please contact us immediately help@noribeauty.org with photos or videos of the damage. We will work with you to resolve the issue through a replacement or refund. 

 7. Shipping Costs for Returns • For defective or damaged items: We will cover the cost of return shipping and send a prepaid shipping label. • For other returns or exchanges: Customers are responsible for the cost of return shipping unless otherwise stated. Original shipping costs are non-refundable unless the product was damaged or defective upon arrival. 

 8. Late or Missing Refunds If you haven’t received your refund within the stated timeframe, first check your bank account or credit card statement. Then, contact your payment provider, as processing times may vary. If you have done all of this and still have not received your refund, please contact us at help@noribeauty.org. 

 9. Exchanges If you wish to exchange an item, please follow the process for requesting a refund or exchange, and indicate the product you would like to receive in exchange. Exchanges are only permitted for unused and unopened physical products.

 10. Sale Items Only regular-priced items are eligible for refunds or exchanges. Sale and clearance items are final sale and cannot be returned or exchanged. 

 11. Contact Us If you have any questions about this Refund Policy or need assistance with a refund or exchange, please contact our customer service team at: Nori Beauty help@noribeauty.org [Phone Number] Thank you for shopping with another! We value your business and strive to provide you with the best possible experience.